Shipping & Returns

Shipping Policy

Shipping and handling charges are based on the quantity of items ordered and shipping location before sales tax. Rates are calculated based upon current USPS Priority Rates.

As soon as your order ships, you will be provided with a tracking number via email. You can also find your order details and tracking information on the Order History tab within the Members section.

 

Shipping Your Returns/Exchanges 

For all Exchange Labels, buyer is responsible for securing their own return label, at the purchaser's expense.

To make an exchange, please follow these steps:

• Obtain an Exchange Order Number by emailing us at contact@hauteheinie.com or by using the Contact Us form. A Customer Service Agent will email you a Return or Exchange Order Number to be noted on the return label at the purchaser’s expense.

• Send the item back in the original, undamaged box and packaging (if applicable) or any undamaged box sufficient for packaging.

Return & Exchange Policy

HAUTE HEINIE intends to provide outstanding customer service. If for any reason you are not content with your order, we gladly accept returns and exchanges for US orders within fourteen (14) days from the date of shipment and in new, unused condition with original packaging. Some items purchased through special promotions may be final sale, and therefore not eligible for exchanges or returns (please refer to promotion disclaimers for the terms of each offer).

Apparel must be returned unworn, with all tags still attached.

In the US, HAUTE HEINIE offers two return options: (1) return for HAUTE HEINIE store credit; (2) exchange for the same item, based upon availability. Return/Exchange shipping and handling is at the expense of the purchaser.

Please note that any store credit used to pay for an order will be exchanged as store credit and will not be eligible for a refund to a credit card or valid method of payment. All store credit, refunds, and/or exchanges that are due will be issued within 3 to 5 business days after the return/exchange is processed.